Return policy
Personalized items
Because each cap is embroidered or customized specifically for you, personalized items cannot be returned or exchanged for change of mind. We begin production only after you approve any custom artwork by email.
Defects or errors
If your order arrives with a manufacturing defect, a stitching error, or the wrong item, contact us within 14 days of delivery. We will repair, replace, or refund the item at no cost to you.
How to start a return
Email us at info@hardyapex.com with your order number and a photo of the issue. Do not send anything back until we confirm the return or replacement process with you.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
Non-returnable items
Items that have been worn, washed, or altered after delivery, as well as final-sale or liquidation items, are not eligible for return.